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FAQs

Do you have a question about our products or other topics such as shipping and delivery? Here you'll find the answers to frequently asked questions.

Product and Design

All our products are manufactured on site in our own production facility.

Our products are made from a variety of materials, including steel, wood and glass. You can find information about the individual materials used in our products on the respective product pages.

We have a showroom on site with our different shelving systems and a selection of our products. You can also see a large selection of surface samples and display fittings here.

You are welcome to visit our showroom by prior appointment. On request, we will be happy to inform you whether there are any shops in your area that have already installed our systems. This is the best way for you to get an idea of our products.

Yes. The shelving systems shown in our online shop are our standard products. You can adapt the shelving system individually to your premises and expand it with various accessories. Our steel parts can be powder-coated in various RAL colours on special request and a large selection of wood decor and solid wood surfaces are available to choose from. 

We are happy to send you samples of different finishes so that you can check whether the decor choice you have made suits your premises. Please contact us and we will send you a link to select your desired samples. We will then send them to you free of charge.

Shelving systems from Mandai Design can be individually adapted to your needs thanks to their modular construction. Shelves and display fittings are height-adjustable every 5 cm (except Bergen and Glasgow) and can be easily combined with each other as desired. This means that Mandai Design shelving can be extended and quickly redesigned at any time, so that you benefit permanently, even if your product range changes or you move premises.

Our Addison and Bergen shelving systems can also stand freely in the room without wall fastening by using additional diagonal connectors.

Shop counters, display tables and clothing racks are delivered already fully assembled on a one-way pallet by a freight forwarder.

Our shelving systems are delivered with assembly instructions and can be easily assembled by yourself. Of course, we are available to answer any questions you may have.

As we manufacture the furniture in our own company, we are happy to accommodate individual special requests. Please contact us with your wishes, ideas, sketches or photos for a non-binding offer.

We serve customers from a wide range of retail sectors, including fashion boutiques, homeware stores, food shops, beauty salons, yoga studios, hotels and concept stores. Our products are versatile and flexible. We will be happy to advise you specifically on your retail sector with suitable furnishing ideas and display solutions.

Our team of experts and interior designers will be happy to support you in planning with our products. Depending on exactly how you want to use the systems, we can put together a tailored selection of suitable modules and support you with 2D drawings when planning the space. Please contact us for this by phone or e-mail.

Ordering

You can conveniently order our standard products 24 hours a day via our online shop. If you would like to order other variations, possible extensions, display fittings or other wood decor colours, please contact us by phone or e-mail.

Please note that currently only orders to Germany, Austria, Switzerland, the Netherlands, Belgium, France, Italy, Spain, Portugal, Sweden and the United Kingdom can be placed directly via the online shop. If you require delivery to another country, please contact us and we will send you a quote with the relevant shipping costs.

Yes, you are very welcome to order by phone or e-mail. You can reach us Monday to Friday from 8.30 - 17.00 on + 49 (0) 34341 40 70 950 and info@mandai-design.de.

You are welcome to purchase our products as a private individual. To do so, please contact us by phone, e-mail or via the contact form.

Unfortunately we do not offer payment by instalments.

Shipping and delivery

We deliver within Germany and internationally. Orders to Germany, Austria, Switzerland, the Netherlands, Belgium, France, Italy, Spain, Portugal, Sweden and the UK can be placed directly via the online shop. For other destinations, please contact us. We will be happy to send you an offer with the corresponding shipping costs.

We calculate the shipping costs for a delivery according to the net order value. Our products are delivered by forwarding agents on one-way pallets. We take into account the weight, the type of packaging as well as the dimensions. You can find a full price overview here: www.mandai-design.com/pages/payment-and-shipping

For countries not listed there, please contact us directly and we will provide you with a quote with the corresponding shipping costs to your destination country.

The delivery time varies depending on the product and is displayed directly with the item. If you need a quicker delivery, please contact us and we will try to accommodate you.

If your order includes several items with different delivery times, the longest delivery time applies to the complete consignment of goods, unless otherwise agreed.

Depending on the size of the delivery, smaller consignments are sent as a parcel. Larger deliveries are shipped as standard on one-way pallets by freight forwarders to the kerbside of the respective delivery address.

Payments

  • Bank transfer (advance payment): After successful completion of the order, you will receive a customer confirmation email with our bank account details. Please transfer the amount to the specified account.
  • Credit card
  • EPS bank transfer
  • Google Pay
  • Apple Pay
  • Shopify Pay
  • iDeal
  • Bancontact
  • Pay immediately with Klarna

Please read our Data protection policy.

Returns and complaints

You can find all information on the subject of revocation here: Revocation.

Your satisfaction is very important to us. If you suspect that your product is faulty or has been damaged in transit, please contact us as soon as possible.