Frequently asked questions
Do you have a question about our products or other topics such as shipping and delivery? Here you'll find the answers to frequently asked questions.
About Mandai Design
Mandai Design is a specialized manufacturer of modular retail fixtures and part of a family-owned business (Modern Collection) with over 25 years of experience in retail design. It has already equipped numerous stores worldwide with modern shopfitting systems.
We develop and produce flexible shelving systems and other retail furniture for a wide range of sectors, store sizes, and concepts. Our solutions support shop owners, architects, and interior designers in creating functional and aesthetically pleasing retail spaces, and in presenting products to their best advantage.
Our fixtures are highly versatile and can be used across a wide range of retail environments – including fashion boutiques, concept stores, homeware and lifestyle shops, shoe stores, farm shops, kids stores, cosmetics studios, pet stores, yoga studios, hotels, and showrooms.
The majority of our shopfittings are produced in our own manufacturing facility in Germany. In-house production ensures high quality standards, short delivery routes, and the flexibility to accommodate individual adaptations and custom solutions.
Products, Materials and Compatibility
Mandai Design offers a broad range of retail fixtures. This includes modular shelving systems for wall display, freestanding retail shelves, shop counters, clothing rails and racks, display tables, pedestals, display fittings, light fixtures, and matching equipment.
Our retail shelving consists of flexible components that can be combined in various ways. Most shelves can be adjusted in 5 cm / 1.97" increments (exceptions: Bergen and Ontario), allowing the systems to be tailored to different retail sectors and store concepts.
This flexibility makes it easy to reconfigure, expand or modify the systems at any time, providing a long-term solution for evolving retail requirements.
Mandai Design uses powder-coated steel, high-grade wood finishes, glass and quality fittings. All systems are designed for professional, long-term use and stand out for their durability and ease of maintenance.
We are happy to assist you in selecting the right solution for your individual retail concept.
Many of our store fixtures are designed to work together and can be combined flexibly. Selected display fittings, retail shelves, and accessories are cross-compatible and can be used in multiple Mandai Design products.
Yes, thanks to their modular design, our shelving systems can be easily reconfigured, rearranged or expanded. They are not fixed in place and can be dismantled and reassembled in a new location at any time – making them ideal for product range changes and shop relocations.
Individual Solutions and Customization
Yes, in addition to our standard options, we offer custom sizes, alternative depths, as well as a range of different finishes and colors upon request.
Yes, we offer custom shopfitting solutions tailored to your individual requirements on request.
Planning Process, Design Support and Samples
Our modular systems allow for individual solutions – from single shelving units to complete store concepts including counters, tables, pedestals and other retail furniture.
The cost of a shopfitting depends on several factors, including:
- the system chosen, as well as the materials and finishes
- the number and type of shelving units, display fittings and furniture pieces
- the size and layout of the retail space
- individual adaptations and customizations
As a general guideline, shopfitting costs typically range between € 180 ($211) and €550 ($644) per square meter of retail space. For more complex concepts or custom-made products, costs can reach up to approximately €850 ($996) per square meter.
All product prices are transparently listed in our online shop and provide an initial indication for individual items and possible combinations.
For a more precise assessment, we are happy to provide you with a tailored concept including a detailed quote – simply send us your floor plan or a sketch of your space.
Yes, our experienced consultants support you throughout the entire store planning process – from the initial concept to the selection of suitable products.
Based on our store fixtures, we develop individual layout proposals, including material and color recommendations, to ensure a functional and cohesive retail concept.
The planning process includes several steps: from the initial consultation and needs analysis to selecting suitable systems and modules, followed by 2D layouts, material and finish selection, and finally the quote.
This ensures that your store concept is perfectly aligned with your retail space, product range and desired presentation.
For a successful shop planning, we need basic information about your space and requirements. This includes floor plans, drawings or sketches, and ideally photos of the location.
Simple hand sketches with measurements (such as wall lengths and ceiling heights) are often sufficient.
Please also let us know which sector and retail concept you are planning for. You are welcome to include your ideas directly in your enquiry – our planning team will then be in touch with you promptly.
Yes, we provide up to three free samples of our wood finishes. This allows you to evaluate materials and surfaces directly in your retail space.
A powder-coated steel sample is also available on request.
Yes, you can visit our showroom at our headquarters in Geithain, Germany by prior appointment. There, you can experience our shelving systems, display fittings and materials in person.
We are also happy to provide references near your location upon request.
Ordering and Payment
You can order our retail fixtures directly through our online shop at any time. Alternatively, orders can be placed via email or after a personal consultation.
All orders are reviewed before production. For custom solutions or individual configurations, our team is available by phone or email.
Yes, private customers from the European Union and Switzerland can also place orders. However, the online shop is primarily aimed at business customers, and all prices are shown excluding VAT and shipping.
For certain countries such as the UK, USA and Canada, orders are only possible through a registered business and subject to a minimum order value of €4,000 ($4686).
We offer a range of payment methods, including:
- Bank transfer (advance payment)
- Credit card
- Instant bank transfer (Klarna)
- EPS transfer
- Google Pay
- Apple Pay
- Shopify Pay
- iDeal
- Bancontact
For orders placed through the online shop, full payment (100%) is required in advance.
For orders placed through our team, payment is made in two stages:
50% deposit upon order confirmation and 50% balance before shipping.
All current payment terms are transparently displayed in our online shop.
Shipping and Delivery
We deliver to the US, Canada, the UK, most European countries, as well as many other destinations worldwide. For certain regions, we prepare individual quotes in order to calculate shipping costs as accurately as possible.
Shipping costs are based on the net order value, weight, and type of packaging. A detailed overview can be found on our “Payment and Shipping” page.
Delivery times depend on the production time of each product and the subsequent shipping time. The estimated shipping time is displayed directly on each product page in the online shop.
Delivery times also vary depending on the destination country and shipping method. If you need faster delivery, please contact us and we will try to accommodate you.
If your order includes several items with different delivery times, the longest delivery time will apply to the entire order, unless otherwise agreed.
Yes, collection directly from our premises is possible by prior appointment.
Assembly and Installation
Yes, most of our systems are designed for easy self-assembly thanks to their modular construction. All necessary screws, wall plugs and connectors are included, along with suitable bits and Allen keys.
You will typically only need standard tools such as a drill, screwdriver set and spirit level. Shop counters, storage boxes and display pedestals are delivered fully assembled.
No, we do not offer an installation service. We do, however, provide detailed assembly instructions for all our products and additional step-by-step videos for some of our systems.
If you have any questions during assembly, our team is happy to assist you by phone, email or online meeting.
Returns, Claims and Spare Parts
Please contact us immediately if there are any discrepancies with your delivery, ideally within 24 to 48 hours.
Kindly provide photos and your order number so we can resolve the issue as quickly as possible.
Yes, many components and spare parts are permanently available. Thanks to the modular design of our shelving systems, individual parts can be easily replaced – keeping your fixtures flexible and adaptable in the long term.
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