Frequently asked questions

Mandai Design offers a broad range of retail fixtures. This includes modular shelving systems for wall display, freestanding retail shelves, shop counters, clothing rails and racks, display tables, pedestals, display fittings, light fixtures, and matching equipment.

Our retail shelving consists of flexible components that can be combined in various ways. Most shelves can be adjusted in 5 cm / 1.97" increments (exceptions: Bergen and Ontario), allowing the systems to be tailored to different retail sectors and store concepts.

This flexibility makes it easy to reconfigure, expand or modify the systems at any time, providing a long-term solution for evolving retail requirements.

Mandai Design uses powder-coated steel, high-grade wood finishes, glass and quality fittings. All systems are designed for professional, long-term use and stand out for their durability and ease of maintenance.

We are happy to assist you in selecting the right solution for your individual retail concept.

Many of our store fixtures are designed to work together and can be combined flexibly. Selected display fittings, retail shelves, and accessories are cross-compatible and can be used in multiple Mandai Design products.

Yes, thanks to their modular design, our shelving systems can be easily reconfigured, rearranged or expanded. They are not fixed in place and can be dismantled and reassembled in a new location at any time – making them ideal for product range changes and shop relocations.

Yes, in addition to our standard options, we offer custom sizes, alternative depths, as well as a range of different finishes and colors upon request.

Yes, we offer custom shopfitting solutions tailored to your individual requirements on request.

Our modular systems allow for individual solutions – from single shelving units to complete store concepts including counters, tables, pedestals and other retail furniture.

The cost of a shopfitting depends on several factors, including:

• the system chosen, as well as the materials and finishes
• the number and type of shelving units, display fittings and furniture pieces
• the size and layout of the retail space
• individual adaptations and customizations

As a general guideline, shopfitting costs typically range between € 180 ($211) and €550 ($644) per square meter of retail space. For more complex concepts or custom-made products, costs can reach up to approximately €850 ($996) per square meter.

All product prices are transparently listed in our online shop and provide an initial indication for individual items and possible combinations.

For a more precise assessment, we are happy to provide you with a tailored concept including a detailed quote – simply send us your floor plan or a sketch of your space.

Yes, our experienced consultants support you throughout the entire store planning process – from the initial concept to the selection of suitable products.

Based on our store fixtures, we develop individual layout proposals, including material and color recommendations, to ensure a functional and cohesive retail concept.

The planning process includes several steps: from the initial consultation and needs analysis to selecting suitable systems and modules, followed by 2D layouts, material and finish selection, and finally the quote.

This ensures that your store concept is perfectly aligned with your retail space, product range and desired presentation.

For a successful shop planning, we need basic information about your space and requirements. This includes floor plans, drawings or sketches, and ideally photos of the location.

Simple hand sketches with measurements (such as wall lengths and ceiling heights) are often sufficient.

Please also let us know which sector and retail concept you are planning for. You are welcome to include your ideas directly in your enquiry – our planning team will then be in touch with you promptly.

Yes, we provide up to three free samples of our wood finishes. This allows you to evaluate materials and surfaces directly in your retail space.

A powder-coated steel sample is also available on request.

Yes, you can visit our showroom at our headquarters in Geithain, Germany by prior appointment. There, you can experience our shelving systems, display fittings and materials in person.

We are also happy to provide references near your location upon request.

You can order our retail fixtures directly through our online shop at any time. Alternatively, orders can be placed via email or after a personal consultation.

All orders are reviewed before production. For custom solutions or individual configurations, our team is available by phone or email.

Yes, private customers from the European Union and Switzerland can also place orders. However, the online shop is primarily aimed at business customers, and all prices are shown excluding VAT and shipping.

For certain countries such as the UK, USA and Canada, orders are only possible through a registered business and subject to a minimum order value of €4,000 ($4686).

We offer a range of payment methods, including:

• Bank transfer (advance payment)
• Credit card
• Instant bank transfer (Klarna)
• EPS transfer
• Google Pay
• Apple Pay
• Shopify Pay
• iDeal
• Bancontact

For orders placed through the online shop, full payment (100%) is required in advance.

For orders placed through our team, payment is made in two stages:
50% deposit upon order confirmation and 50% balance before shipping.

All current payment terms are transparently displayed in our online shop.

We deliver to the US, Canada, the UK, most European countries, as well as many other destinations worldwide. For certain regions, we prepare individual quotes in order to calculate shipping costs as accurately as possible.

Shipping costs are based on the net order value, weight, and type of packaging. A detailed overview can be found on our “Payment and Shipping” page.

Delivery times depend on the production time of each product and the subsequent shipping time. The estimated shipping time is displayed directly on each product page in the online shop.

Delivery times also vary depending on the destination country and shipping method. If you need faster delivery, please contact us and we will try to accommodate you.

If your order includes several items with different delivery times, the longest delivery time will apply to the entire order, unless otherwise agreed.

Yes, collection directly from our premises is possible by prior appointment.