Payment and Shipping
We calculate the shipping costs for a delivery based on the net order value. We take into account the weight, the type of packaging and the dimensions. The goods are always shipped from our warehouse in Geithain. If there are several parcels and pallets, these are sent together as one delivery. A large part of our furniture and furnishing elements are shipped on pallets.
Additional shipping costs are incurred for custom-made products with excess length, goods that cannot be transported as general cargo and direct deliveries with scheduled delivery.
Customs duties and import taxes
If you are ordering from outside the EU, you might be charged additional duties and import taxes when you receive your shipment. These charges are the buyer’s responsibility and are not included in the product price or shipping cost. You may check with your country’s customs office to determine if there will be additional costs.
Ordering to the US
We understand that navigating the complexities of importing goods to the US and estimating customs charges and import taxes can be challenging, especially for those unfamiliar with the process. To simplify this, we offer a premium US delivery package that includes a customs broker service provided by us, eliminating the need for you to find and hire one independently.
A customs broker specializes in the US customs clearance process, ensuring your shipments pass through smoothly. By hiring a broker, you grant them power of attorney for your shipment, allowing them to address any issues that may arise at a US port of entry.
This professional support not only saves you time and effort but also ensures your goods are expertly managed through the import process.
Payment Options
Note on furniture transport by forwarding agent
The transport is especially designed for customer satisfaction, service and protection of the furniture. The standard shipping method is on one-way pallets to the kerbside of the delivery address. In this regard, check the transport route to the final place of use. The delivery date will be agreed with you in advance by the forwarding agent.
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