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Right of withdrawal for traders

Returns of goods are only accepted after prior written approval by us.

Goods, without acknowledging our legal obligation, will only be taken back if there is a valid reason within 10 days of purchase upon presentation of the original invoice. Our liability for defects remains unaffected. Unused goods in proper, saleable condition, which are not custom-made products or custom orders or customised products from our range, shall be taken into consideration. The goods must be returned at the customer's expense. Against return of the goods, the customer shall receive a credit note to the amount of the value of the goods, less a 20% restocking fee of the value of the goods. The credit note will not be paid out, but will be offset against future purchases. 


You have the right to cancel this contract within fourteen days.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us ( Mandai GmbH, Straße der Deutschen Einheit 4B, 04643 Geithain ) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The goods must be packed in the original shipping packaging safe for transport or as originally packed. (protective films, protective materials, lashing straps, pallet, etc.) The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods as well as a 20% restocking fee of the value of the goods.

You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.


(If you want to cancel the contract, please fill out this form and send it back.)

To: Mandai GmbH, Straße der Deutschen Einheit 4B, 04643 Geithain

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /
the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the purchaser
- Address of the customer
- Reason for return
- Signature and stamp of the purchaser (only in the case of paper notification)
- Date (*) Delete where inapplicable.

(*) Delete where inapplicable.
End of revocation policy