Right of withdrawal for traders

Returns of goods are only accepted after prior written approval by us.

Goods, without acknowledging our legal obligation, will only be taken back if there is a valid reason within 10 days of purchase upon presentation of the original invoice. Our liability for defects remains unaffected. Goods in proper, salable condition are considered, which are not custom-made products or orders or assemblies from our offer. The return must be made at the expense of the customer. Upon return of the goods, the customer receives a credit in the amount of the goods value, minus a 20% re-storage fee from the goods value. The credit note is not paid out, but offset against future purchases.


(A consumer is any natural person who concludes a legal transaction for purposes that can largely not be attributed to their commercial or independent professional activity.)

Right of withdrawal


You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods

In order to exercise your right of cancellation, you must inform us (Mandai GmbH, Straße der Deutsche Einheit 4B, 04643 Geithain) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email) , You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not exist for contracts

- for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer


(If you want to cancel the contract, please fill out this form and send it back.)

- To Mandai GmbH, Straße der Deutschen Einheit 4B, 04643 Geithain:

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) /
the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if notified on paper)
- Date

(*) Delete where inapplicable.
End of revocation